Are You Our New CX Manager?

Does helping industry players unleash their potential within customer experience and digital strategy sound exciting to you? Vertical strategy is growing, and we’re looking for a customer experience manager to join our team in Copenhagen. The Role: As a customer experience manager, you will be responsible for leading our customer experience projects and helping clients identify customer […]

Customer Experience as a Strategic Discipline

There is no doubt that we’ve moved into the age of customers. Industries are turned upside down, as new concepts emerge that better fulfill consumer needs. Just ask retailers what Amazon’s free shipping and returns have meant to the industry. The power balance between consumers and corporations have shifted. Everyone with a $100 smartphone can […]